Terms and Conditions of Use

This document regulates the Terms and Conditions of use of the website basilicadisanmarcoticket.com (hereinafter, "the Website"), property of Artem World Tours S.L., with address at Avenida Maisonnave 41, Escalera 1, 3.1, 03003 Alicante, Spain, and CIF: B22951842

The use of the Website grants the status of User and implies full and unconditional acceptance of all provisions included in this document. If the User disagrees with these terms, they should refrain from using the Website and the services offered.

For any inquiries or communications, you can contact:

📩 info@basilicadisanmarcoticket.com

The Website aims to offer tourism intermediation services, including the sale, booking and management of tickets, tours and cultural experiences.

basilicadisanmarcoticket.com is not the official website of the Basilica di San Marco nor does it maintain any direct relationship with the institution. We act solely as intermediaries facilitating the acquisition of tickets and tourist services offered by third parties. Any mention of the Basilica di San Marco is made solely for descriptive and informational purposes related to the sale of tickets.

The official price of the general admission ticket to the Basilica di San Marco is 10 euros, as set by the institution.

The price shown on the Website corresponds to the total amount payable by the User, which includes both the ticket value and the management/intermediation fees applied for the services provided by Artem World Tours S.L.

These intermediation fees may vary depending on the type of service, date, demand or the provider’s conditions.

Therefore, the total price displayed during the purchase process already includes all applicable taxes and fees, representing the final amount the User must pay to acquire the service.

Prices may vary without prior notice due to provider changes or adjustments.

The User undertakes to use the Website in accordance with current legislation, good faith, morality, and public order, as well as the provisions of this document.

The use of the Website for illicit, fraudulent purposes, or that could harm the rights or interests of Artem World Tours S.L. or third parties is expressly prohibited.

The User is responsible for the truthfulness and accuracy of the data provided during registration, purchase, or contact processes.

1. The User may select the available tourist services and add them to their purchase process.

2. Once the reservation is confirmed, the User will receive a confirmation email with the details thereof.

3. Payment will be made through the secure payment platforms enabled on the Website.

4. It is the User's responsibility to carefully review the conditions of the contracted service (dates, times, meeting point, restrictions, etc.) before confirming the purchase.

5. Confirmation of payment implies acceptance of the purchase conditions.

Each tourist service may have specific cancellation and refund conditions, which will be clearly informed during the contracting process and must be expressly accepted by the User before finalizing the purchase.

No refunds will be made in case of no-show by the User on the date, time, or place agreed upon for the provision of the service.

When the cancellation or the impossibility of providing the service is attributable to Artem World Tours S.L., the User shall have the right to choose between:

• A full refund of the amount paid, without deduction of fees or commissions, provided that the tickets or services have not been processed with third-party providers.
• Rescheduling the activity at no additional cost, whenever such an option is possible.

A cause attributable to Artem World Tours S.L. shall be considered that which derives from internal organizational decisions, management errors, or any circumstance under its direct control that prevents the correct provision of the service.

In cases where the User requests a refund due to their own error in making the reservation, in data entry, or in the selection of the contracted service, and provided that the tickets or services have not been processed, the amount to be returned may be subject to the deduction of the corresponding management and processing expenses.

Such expenses may include, among others:

• Administrative costs.
• Commissions applied by the payment gateway.
• Any other expense derived directly from the management of the reservation.

Commissions applied by financial entities or payment platforms are not refundable by Artem World Tours S.L. The exact amount of the deductions will be communicated to the User before processing the refund.

For the purposes of this policy, tickets or services shall be considered to have been processed when they have been issued, confirmed, or communicated to the corresponding provider, regardless of whether the User has made effective use of them.

Once tickets or services have been processed, the cancellation and refund conditions may be subject to the policies of the corresponding external provider.

Artem World Tours S.L. acts in certain cases as an intermediary between the User and third-party providers.

Once the tickets or services have been processed with said providers, Artem World Tours S.L. shall not be responsible for the cancellation or refund conditions imposed by them, as these remain subject to the specific policies of the corresponding provider.

Nevertheless, Artem World Tours S.L. will provide the User with the necessary information and will collaborate in managing any request before the provider whenever possible.

Cancellations derived from causes of force majeure shall not be considered attributable to Artem World Tours S.L., including, among others:

• Decisions or restrictions adopted by public authorities.
• Health emergency situations.
• Conflicts, natural disasters, or unpredictable and unavoidable circumstances that prevent the provision of the service.

In such cases, the solutions provided by current regulations and, where applicable, the policies of the corresponding provider shall apply.

All Website content (texts, images, logos, design, navigation structure, databases, and source code) are the property of Artem World Tours S.L. or its legitimate holders.

The reproduction, distribution, public communication, or transformation of the content without the express authorization of its holders is prohibited.

The Website may include links to third-party websites. Artem World Tours S.L. is not responsible for the content, policies, or reliability of such sites, which will be governed by their own terms and conditions.

The User undertakes to:

• Not engage in fraudulent activities or those that could damage the company's image.
• Provide truthful and updated information.
• Comply with the specific conditions of each contracted service.

Failure to comply with these obligations may result in the suspension or cancellation of contracted services without right to compensation.

Artem World Tours S.L. does not guarantee the continuous and uninterrupted availability of the Website, nor is it responsible for possible errors, interruptions, or technical failures that may affect access or operation of the site.

Nor will it be responsible for delays or breaches arising from force majeure causes (strikes, armed conflicts, natural disasters, etc.).

The processing of personal data is governed in accordance with our Privacy Policy, available on the Website, and prepared in accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD).

These Terms and Conditions are governed by Spanish legislation. In case of dispute, both parties submit to the Courts and Tribunals of Alicante, waiving any other jurisdiction that may correspond to them.